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How ultraace Handles Your Privacy

We keep your account information, payment details and activity data under clear rules you can actually read. This policy covers what we collect, why we collect it, and how you stay in control of your own data when using bKash, Nagad or Rocket through…

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ultraace How ultraace Handles Your Privacy
PRIVACY HELP

How to Reach Us About Your Data

If you have a question about your personal data or want to make a request under this policy, we have dedicated channels ready. Our support team handles privacy queries with the same urgency as account issues. You do not need to fill in long forms — just tell us what you need changed, deleted or clarified and include the email tied to your ultraace account so we can verify you quickly.

Live Chat Open live chat from any page on ultraace. Tell the agent your request is about privacy or data access. They will route you to the data team directly, and you can expect a first response within the same session. No waiting in a general queue.
Email Request Send your data request to the support email listed in your account settings. Include your registered email and a short description of what you need — correction, deletion, copy of records. We aim to acknowledge within one working day and resolve within a reasonable window.
Account Settings Some privacy controls sit directly in your account dashboard. You can update contact details, change notification preferences and toggle marketing communications yourself without waiting for support. For deeper requests like full data export, reach out via chat or email.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around what actually matters to you — knowing where your information goes, how long we keep it, and what you can do about it. Every payment you process via bKash, Nagad or Rocket stays encrypted in transit and at rest. Below is a breakdown of how we handle specific areas of your privacy across your ultraace account.

Encryption Standards

All data transmitted between your device and our servers uses SSL encryption. This covers login credentials, payment details when you deposit through Nagad or Rocket, and any documents you upload for verification. Data at rest is encrypted using industry-standard protocols.

Cookie Usage

We use cookies to keep you logged in, remember your preferences and understand how you navigate the site. Functional cookies are essential for your session. Analytics cookies help us improve page layouts. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by your password and optional verification steps. We never store passwords in plain text. If suspicious activity is detected — like a login from an unfamiliar device — we may temporarily lock the account and notify you via your registered email.

Data Retention

We keep your personal data only as long as your account is active plus any retention period required by applicable law in eligible regions. Session logs are purged on a rolling basis. Identity documents are retained longer due to compliance requirements but deleted once no longer needed.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with verification providers to confirm your identity. We do not sell or rent your data. Any third party we work with is bound by data protection agreements.

Your Control Rights

You can request access to all personal data we hold on you. You can ask for corrections if something is wrong. You can request deletion of your data where local law permits it. Contact our support team through live chat or email and reference your registered account email.

Common Questions About Your Data and Privacy

We get asked about data handling more often than you might think. Below are real questions from account holders about how their information is collected, stored and used on ultraace. If your question is not here, reach out via live chat.

We collect your name, email address, phone number, date of birth and the device details you use to access the site. When you deposit via bKash, Nagad or Rocket, we also record transaction references and amounts tied to your account wallet.

Only where necessary. We share transaction data with payment processors like bKash, Nagad and Rocket so your deposits and withdrawals go through. Identity verification providers receive documents you upload. We never sell your information to advertisers or data brokers.

As long as your account remains active, plus any period required by applicable law in eligible regions. If you close your account, we retain records only for the legally mandated window. Session data and cookies expire on shorter rolling schedules.

Yes. Send a request through live chat or email with your registered account email. We will compile a copy of the personal data associated with your ultraace account and deliver it to you in a readable format within a reasonable timeframe.

Contact support via live chat or email and request account closure with data deletion. We will confirm your identity, close the account and begin the deletion process. Some records may be retained if local law requires it, but we will tell you which ones.

Yes. Transaction references, amounts and timestamps are encrypted both in transit and at rest. Access to this data internally is restricted to authorised support and finance staff. We log every internal access event for audit purposes.

We use functional cookies for your session and login state, plus analytics cookies that help us improve site navigation. You can disable non-essential cookies through your browser settings. Disabling functional cookies may affect your ability to stay logged in.

We will. Material changes to this policy trigger a notification via the email on your account or through an in-app message. We recommend reviewing the policy periodically, but we will always flag updates that affect how your data is handled.

This policy applies to anyone who opens an ultraace account. However, access to the platform depends on your local law and eligible regions. If you access from outside Bangladesh, the same data protections apply to your account information regardless of location.

You can change your email, phone number and notification preferences directly in your account settings. For changes to your name or date of birth, contact support via live chat with a brief explanation and we will update the record after verifying your identity.

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