Reference

Legal Terms That Govern Your Account

We keep our legal framework transparent so you know exactly where you stand when you hold an ultraace account. Access and eligibility depend on your local law and eligible regions — we spell out the details below so there are no grey areas around…

Region-Dependent AccessData TransparencyAccount RightsbKash & Nagad Context
ultraace Legal Terms That Govern Your Account
DATA AND SECURITY PRACTICE

How We Handle Your Data and Account Security

We treat your personal and financial data as something we are accountable for, not just something we store. Below are the six areas where our legal commitments translate into day-to-day practice. Every one of these applies whether you deposited via bKash, Nagad, Rocket, or bank transfer — the protections are the same regardless of payment method.

Data Collection Scope

We collect only what we need: name, contact details, payment identifiers, and session data. We do not harvest device contacts, gallery access, or location history. If you funded via bKash or Nagad, we store only the transaction reference — not your wallet PIN or full mobile money credentials.

Cookie and Session Handling

Cookies keep you logged in and remember your lobby preferences. Analytics cookies help us understand which sections you use most. You can clear cookies from your browser at any time, and we explain each cookie category in our cookie disclosure linked from the footer.

Account Security Layers

Your account is protected by password plus OTP verification on sensitive actions like withdrawal requests and password changes. If you lose access, our support team verifies identity through your registered mobile number before restoring access — no exceptions, even for small balances.

Data Retention Period

We retain account data for as long as your account is active, plus a period after closure to meet any regulatory or dispute-resolution obligations. After that retention window, personal data is anonymised or deleted. You can ask us for specifics on your retention timeline at any point.

Your Right to Access and Correction

You can request a copy of all personal data we hold on you. If anything is inaccurate — a misspelled name, outdated phone number, wrong email — submit a correction request through live chat or email and we update it within a reasonable timeframe after re-verifying your identity.

Requesting Data Deletion

If you want your data removed entirely, contact support and request account closure with full data deletion. We process this after confirming no outstanding balance or pending withdrawal. Some anonymised records may be kept for compliance, but nothing personally identifiable remains tied to you.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If something in our legal terms is unclear, or you want to exercise a data right, we have specific channels open for exactly that. You do not need to dig through the lobby — just reach our team directly and reference the policy area you need help with. We handle legal and data queries with the same urgency as account or payment issues.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your query relates to legal or data matters and they will escalate to the appropriate team. Available around the clock for initial intake.

Email Channel

Send your legal or data request to our support email. Include your account username and specify whether you need data access, correction, deletion, or a policy clarification. We respond to legal queries as a priority.

Account Settings Request

Inside your account dashboard, you can submit a formal request through the settings panel. This creates a tracked ticket linked to your account so we can verify identity and process data rights without back-and-forth.

Common Legal and Data Questions

These are the questions we actually get from account holders about their legal standing, data rights, and what our policies mean in practice. If your question is not here, reach us on live chat and reference this page.

No. Access depends on your local law and eligible regions. We do not promise availability in every jurisdiction. If your location becomes restricted, we notify you and handle any remaining balance per our withdrawal terms.

We store the transaction reference, amount, and timestamp. We do not store your bKash or Nagad PIN, full wallet credentials, or any data beyond what is needed to credit your account and handle disputes.

Yes. Submit a data access request through live chat or email with your account username. We verify your identity, compile the data, and send it to your registered email. The process typically takes a few working days depending on volume.

Contact support via live chat or email. Specify what needs correcting — name, phone number, email. We re-verify your identity before making the change. Corrections to payment-linked fields like your mobile number may require additional verification steps.

After closure, we retain data for a defined period to cover any regulatory or dispute obligations. Once that window passes, personal data is either anonymised or permanently deleted. You can ask support for the exact retention timeline applicable to your account.

We share data only where necessary: payment processors (bKash, Nagad, Rocket) to complete transactions, identity verification providers, and where legally compelled. We do not sell your data or share it for marketing by unrelated companies.

We use session cookies for login, preference cookies for lobby settings, and analytics cookies to understand platform usage. You can disable non-essential cookies through your browser settings. Disabling session cookies may log you out or affect functionality.

Password plus OTP on sensitive actions like withdrawals and password resets. If someone attempts repeated failed logins, the account locks temporarily. We never ask for your password via email or chat — if you receive such a request, it is not from us.

Partial deletion is limited because we need core data to operate your account — identity, contact, payment records. You can request removal of non-essential data like marketing preferences or session history, but full deletion requires account closure.

We post changes on this page with a revision note. If a change materially affects your rights or account status, we send a notification to your registered email. Continued use of your account after a posted revision means you accept the updated terms.